I am a serious foodie. Burning up calories at the gym, swimming and taking long walks is what I do so I can go and eat in places that make good food. These eateries don’t always add up though, so I’m going to put it out to other serious foodies what to expect at some of our Cape Town restaurants, in the hopes that they will jack up their systems – because we’d like to go back there once they’ve cleaned up their act!
A friend recommended I go to Manna Epicure, a relatively old fave which has gone from a bustling lunch time eatery to an evening dining experience, with a new owner and chef to boot. Now, although the food was really good – the remaining pieces of the experience did not come together. Our waiter, although efficient, was arrogant. He delivered his service as though we owed him something. Please, we don’t want waiters bringing their personal agendas to our table, besides they ‘shoot themselves in the foot’ by earning a mere 10% tip instead of a nice 20%+ tip. And then…there was the food, which we had to find on our plate. It was rather entertaining to watch two hungry American couples sit down at an adjoining table, order what they thought would be steaks the size of Texas actually evolve into steaks the size of a small village in comparison. Were this my restaurant, I would be embarrassed to serve up such meager portions. These steaks weren’t cheap either! We won’t be back until they can at least double up on this act.
We decided to go and trend with the rest of Cape Town at Shimmy in the Waterfront. The last time I ate there, I had a mean steak that was served up with fresh veg and a nice smile from the waiter. This time I ordered the Baby Cob that was served with a delicious sauce and about a gazillion bones. I managed to get halfway through before I called our waitress to remove my plate with rows and rows of bones that I had to painstakingly remove before eating. There was quite a long wait before the manageress decided to offer me another meal. By this time I had lost most of my appetite, so ordered the Calamari Starter, which was tough. My husband said that it wasn’t worth the fuss when we received the bill charging us a 50% discount on the Cob and the full price of the Calamari. We just simply won’t be back, leaving this place, which has lost it’s ‘Shimminess’ (it’s looking a tad tired), to other non the wiser future patrons.
Restaurants in Cape Town are doing big business. Locals, people from up country and our growing tourist trade are making sure that seats are continuously filled, especially this time of year. My husband and I have considered making a string of advanced bookings at our regular spots so we are not disappointed over the festive season. Then again, we wonder if we shouldn’t just cook at home, given the possibility of under par service, ‘production line food’ being whisked out of hot kitchens fast enough to keep up with the demand etc – who knows what’s being really served up on your plate in these extremely busy times? At home, you know what you’re getting…and we get to decide portion size too.
I think I speak for most when I suggest the following do’s and dont’s in restaurants:
Waiters, be nice, make eye contact and smile when serving your patrons – in other words, earn your tip. Go the extra mile in getting what your patrons ask for e.g. water with lemon, no ice. (90% of the time, I get the ice). Let your table know that you haven’t forgotten about them when you are suddenly very busy. If your patrons are waving their arms in the air trying to get another waiter’s attention, then you know you’re not stepping up to the plate (pardon the pun). And to all the owners out there – if the food that is being served is not what it’s supposed to be, own up, say something that will bring hope to the patron (I’ve lost count of owners/managers who stare blankly back at you when I politely mention that there are too many bones in the fish for it to be edible, the steak is under/over cooked etc.).
In a nutshell, do whatever it takes to ensure that your patron wants to return to your establishment and spend their hard earned money on food that is fresh, well plated up and served with a smile. Thank you!
Good places to eat that are consistently consistent…Cafe Paradiso (opposite Manna Epicure where you can get better food, double the portions at less the price), Illeone where Daniel the owner and chef serves up splendid fare each time without fail and even comes to greet you at your table, Anatoli’s – we’ve been going there for years and the food stays amazing, Kitima in Hout Bay is a gem for Asian food as is Saigon in Kloof Street. Speaking of Kloof Street, Kloof House is pretty amazing too, with a great menu, great vibe, stunning decor from the library to the bar to the al fresco area. Last but not least is my personal favourite in fine dining, The Green House in Constantia Hohenhort Hotel which I think is fabulously fab which in my opinion far outweighs The Test Kitchen which received 20th place in the world of best restaurants – but go figure for yourselves!